Principal Technical Operations Engineer

About the role

The Principal Technical Operations Engineer is a hands-on senior technical leader responsible for the stability, reliability, performance, and supportability of Cubic's production systems. The role involves leading the diagnosis and resolution of the most complex software defects, customer-reported issues, configuration problems, data anomalies related challenges across live, interconnected environments.

What you'll do

• Production Support & Issue Resolution
• Understand the enterprise architecture end to end and own troubleshooting across multiple interconnected and complex software systems
• Lead the investigation and resolution of high-impact software defects, configuration issues, integration failures, data anomalies for complex issues
• Provide technical direction during the most complex cross-system production incidents, coordinating diagnosis across application, integration, database, messaging
• Perform deep-dive root cause and pattern analysis, converting findings into permanent corrective actions, preventive controls, and prioritized engineering improvements

What you need

• 10–18 yrs of experience
• SQL
• Kafka
• Documentation
• Process improvement
• Incident response
• Operational risk
• B.Tech or B.E. or B.Sc or BCA