Proactive Moderation Operations Specialist

About the role

As a Specialist on the Proactive Moderation Operations team, you will carry out the day-to-day work of our proactive human moderation efforts. You will own multiple moderation cases at a time, taking each from ticket creation through moderation, QA, and golden labeling.

What you'll do

• Manage multiple moderation cases at once and own each one end to end, including creating moderation tickets, moderating those tickets, conducting QA, golden labeling
• Shift fluidly between different policy violation areas as priorities and abuse trends change
• Stay current on developing, sensitive real-world events and factor that context into your case management and moderation decisions
• Apply rapid and accurate labels to user-generated content, serving as an expert judge who weighs tradeoffs between false positive rates, speed, and urgency
• Execute and help refine the workflows our content safety moderation response teams use to ensure timely and effective moderation of user-generated content

What you need

• 3–6 years in operations
• Reporting
• BBA