Proactive Support Customer Manager for HPE Storage Products, AMER Region

About the role

It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities.

What you'll do

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Review and may resolve complex business issues
• Understand and utilize Information Technology Information Libraries (ITIL)

What you need

• 3–5 yrs of experience
• Customer service
• Sales
• Communication
• ITIL
• Diploma or BA