Problem Analyst

About the role

We are seeking an experienced ( Senior) Problem Analyst to join an IT organisation supporting multiple IT Solutions critical for Business daily operations. This role is pivotal in driving root cause analysis (RCA) across software and infrastructure layers. You will operate in a high-pressure, mission-critical environment , collaborating with cross-functional teams to eliminate recurring issues and strengthen system resilience .

What you'll do

• Own end-to-end problem management lifecycle (identification, investigation, RCA, resolution, closure)
• Act as coordinator across application, infrastructure, and third-party teams when necessary
• Ensure adherence to ITIL Problem Management process
• Root Cause Analysis (RCA) & Continuous Improvement
• Perform deep-dive analysis on recurring or critical incidents (software defects, infrastructure failures, integration issues)

What you need

• 5–10 yrs of experience
• SQL
• Dashboarding
• Root cause analysis
• ITIL
• Stakeholder management
• Ticketing tools
• Any graduate

Good to have

• JIRA
• Azure
• Splunk
• Elasticsearch
• ServiceNow
• Incident response