Problem Management Specialist

About the role

Irish Tech Park, Tower -A, Sohna Road, Gurugram, Sector 48, HR, India

What you'll do

• Analyze and provide specific RCA data to the Director of Global Services Providing recommendations for improvement of products and solutions
• Ensure established guidelines are followed in order to provide quality service Assist in the development and maintenance of a high performing team
• Communicate effectively with all levels of the organization; verbally and written Assist with analysis and identification of chronic problem areas
• Maintain an awareness of new products, and initiatives Other duties as assigned by the Manager
• Review GV, SALT, etc… scores provided by the Brand Manager and provide recommendations for improvement

What you need

• Linux
• CCNA
• Windows
• Networking
• MS Office
• Root cause analysis
• Any graduate