Problem Manager- IMS Core

About the role

We are looking for a proactive and analytical Problem Manager – Core Domain to join our L1 NOC (Network Operations Center) team at Ericsson. In this role, you will be responsible for identifying, analyzing, and managing recurring network problems within the Core network domain, driving root cause analysis (RCA), and implementing permanent fixes to minimize network disruptions.

What you'll do

• Own end-to-end problem lifecycle management for Core network domain incidents
• Conduct thorough Root Cause Analysis (RCA) for recurring and major incidents
• Identify problem trends through incident data analysis and proactive problem detection
• Raise and manage Problem Records in the ITSM ticketing system (ServiceNow / BMC Remedy / JIRA)
• Drive Known Error identification and maintain the Known Error Database (KEDB) Coordination & Escalation

What you need

• 7–15 years in it support & networking
• Ticketing tools
• ITIL
• ServiceNow
• Troubleshooting
• Root cause analysis
• Telecom
• B.Tech or B.E.

Good to have

• JIRA

What you get