Problem Manager| Thane

About the role

To manage technology problem management activities through root-cause analysis, evaluation of recurring issues and implementation of corrective actions that improve service reliability. Proactively focus, across tower and across discipline, on Problem Management owned issues to identify incident and problem trends.

What you'll do

• Manage technology problem management activities through root-cause analysis
• Communicate with technology owners and facilitate plans of attack to ensure the reduction of potential problems in the environment and associated risk to the business
• Analyze incident, problem, monitoring and change data and develop methods to programmatically identify the causes of recurring incidents, alerts
• Ensure that plans and actions are in place to eliminate and resolve these issues at all Priority/Severity Levels
• Manage the Root Cause Analysis process working with impacted lines of business to ensure that quality and in-depth root cause analysis and improvement actions are…

What you need

• 8–10 yrs of experience
• Root cause analysis
• Any graduate