Process Architect, Professional Services

About the role

The Process Architect is responsible for improving how Professional Services work gets planned, routed, delivered, and supported across teams. This role focuses on simplifying processes , clarifying how work moves through the organization, and helping teams adopt consistent practices that improve efficiency, collaboration, and customer experience.

What you'll do

• Responsible for improving how Professional Services work gets planned, routed, delivered, and supported across teams
• Operating Model & Process Design
• Define end-to-end service delivery processes across implementation, optimization, and managed services
• Create standardized workflow playbooks and process maps
• Establish clear handoffs across teams

What you need

• 8–12 yrs of experience
• Any graduate

Good to have

• Six Sigma