Executive Assistant
Capgemini·Kolkata
- Can I apply
- Needs BBA · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Capgemini's site: account needed, ~10–15 min
Early: posted 6 h ago on their own site
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About the role
The role involves resolving complex customer queries, explaining high bills, handling complaints, supporting customer retention, and de-escalating difficult conversations with empathy while ensuring accuracy, compliance, and end-to-end ownership.Key ResponsibilitiesHandle advanced inbound and outbound customer calls professionally.Investigate customer concerns by reviewing account details, billing history, usage, payments, and previous interactions.Explain high bills, charges, adjustments, fees,…
What you'll do
- Process Associate – Voice AdvancedJob PurposeManage advanced customer-service interactions for electricity and gas utility services
What you need
- Customer service
- Any graduate
Good to have
- SOP writing
- CRM
What you get
- Up to ₹7 L a year
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