Process Associate

About the role

We are seeking a motivated and detail-oriented Process Associate to join our team. The Process Associate will be responsible for supporting various business processes by ensuring accuracy, compliance, and timely execution of tasks. This role requires adaptability to rotational shifts and a focus on maintaining process efficiency and quality.

What you'll do

• Execute assigned processes accurately and efficiently according to service level agreements (SLAs)
• Monitor and maintain quality standards, ensuring compliance with company policies and regulatory requirements
• Update and maintain records and reports as needed
• Communicate effectively with team members, supervisors, and customers when required
• Identify process improvements and escalate process gaps or issues

What you need

• Problem solving
• Diploma

Good to have

• Customer service