Process Associate

About the role

Handle inbound/outbound calls for KYC remediation campaigns. Authenticate customers and guide retail, SME, and corporate clients on KYC/AML/CDD/EDD guidelines. Follow up on pending compliance documents and log updates accurately in CRM/systems. Resolve customer queries at first contact while maintaining strict call quality and compliance standards.

What you'll do

• Handle inbound/outbound calls for KYC remediation campaigns
• Follow up on pending compliance documents and log updates accurately in CRM/systems
• Resolve customer queries at first contact while maintaining strict call quality and compliance standards

What you need

• 1 yr of experience
• Customer service
• KYC
• AML
• Documentation
• Problem solving
• Voice process
• Any graduate

Good to have

• CRM

What you get

• ₹15 L a year