Process Associate

About the role

Academic Qualification and external certification required The Responsibilities which will be played by the role Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

What you'll do

• Process professional and facility claims, including corrections, adjustments, rework and denied or pended claims
• Research and resolve claim edits and exceptions using Plexis, EZ-CAP, Facets or the applicable client platform
• Support peer queries and share process knowledge as an experienced resource
• Support process by managing transactions as per required quality standards
• Update own availability in the RAVE system to ensure productivity of the process

What you need

• 1–3 years in operations
• Claims processing
• SOP writing
• Customer service
• Problem solving
• Any graduate