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Executive - Operations (Shiprocket Implant)

DHL Group·Kolkata

Pay not stated2–5 yrsFull-time
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About the role

The Executive Operations (Shiprocket Implant) serves as the dedicated regional point of contact between Blue Dart and Shiprocket, ensuring seamless execution of operational requirements, service delivery, shipment prioritization, and resolution of customer escalations.

What you'll do

  • BPR, RAD, EDD Performance
  • Timely Status Updates & Resolution Rate
  • Reduction in Service Failures
  • Resolution of Pickup / Delivery Exceptions
  • SOP Adherence & Audit Compliance

What you need

  • 2–5 yrs of experience
  • Coordination
  • MIS reporting
  • Process management
  • Excel
  • Data analysis
  • SOP writing
  • Any graduate

Good to have

  • Root cause analysis

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