Process Excellence and Transformation- Associate

About the role

As a Senior Associate, Process Excellence & Transformation within CCB Finance & Business Management (F&BM), you will spend each day building a centralized, persona-driven engagement model and creating a single source of truth for transformation use cases. You will be responsible for delivering quantifiable improvements through AI use cases, standardized governance, disciplined program/project management, and Lean (DMAIC) practices.

What you'll do

• Build and maintain a living “golden resource” linking Team ↔ Technology ↔ Change Journey across sub‑LOBs
• Design and operationalize a centralized, persona-driven engagement model, mapping job families to impacted users, themes, and adoption requirements
• Source, intake, and prioritize thematic efficiency and AI transformation use cases across sub‑LOBs using standardized forms and processes
• Document team/tool ownership, impacted processes, current status, and a 12–24 month roadmap to create a single source of truth
• Scale proof-of-concept work into production-ready artifacts that can be used in strategy discussions and before launching new use cases

What you need

• 6–11 yrs of experience
• Six Sigma
• JIRA
• Project management
• Agile
• Dashboarding
• Python
• Any graduate

Good to have

• Spark
• Alteryx
• Databricks
• Snowflake
• Tableau
• Lean