Process Executive - Sales Support

About the role

As Sales Operations Specialist in GBS centre, you will support the team in ensuring the accuracy, completeness, and consistency of service related to contract management, order management, customer query management, debit / credit memo issuance, and analysis reporting around customer & sales management.

What you'll do

• Work on order management process by creating and amending orders, following up with customers, and ensuring order fulfilment and export documentation compliance
• Collaborate with teams for ensuring uninterrupted service to the customers
• Maintain accurate customer master data and contribute to its creation and upkeep
• Work in customer issue management process by responding to customer queries on time and collaborating across global teams to resolve the issue
• Issue debit notes, credit notes and/or invoice corrections by liaising with concerned teams

What you need

• 2–5 yrs of experience
• Sales
• CRM
• Salesforce
• Customer service
• MS Office
• SAP
• Any graduate

Good to have

• Data visualisation
• Tableau
• Import/export