Process Lead, Core Shopping

About the role

Core Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging pioneering technology alongside our operational excellence.

What you'll do

• Play a pivotal role in shaping the future of the shopping experience for customers worldwide
• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
• Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps

What you need

• SOP writing
• Process improvement
• Problem solving
• LLMs
• Any graduate

Good to have

• Machine learning
• Python