Process Manager

About the role

Reporting to the Associate Program Manager, you will bridge business and technology, translate complex requirements into scalable solutions, and ensure delivery of high‑impact projects that enhance operational efficiency, quality, and customer outcomes across the Client Lifecycle Management landscape.

What you'll do

• Bridge business and technology, translate complex requirements into scalable solutions, and ensure delivery of high‑impact projects that enhance operational efficiency
• Lead transformation initiatives to improve operational efficiency, quality and customer outcomes
• Identify process improvement opportunities and design scalable business solutions
• Own end‑to‑end project delivery, define plans, monitor milestones and manage risks, issues and dependencies
• Facilitate governance meetings, track actions and provide executive updates and management reports

What you need

• 9–14 years in operations
• KYC
• Reporting
• Excel
• Business analysis
• Process improvement
• AML
• B.Com or BBA

Good to have

• Power BI
• PowerPoint