Process Manager

About the role

Process Manager at eClerx. 8+ years / 12+ years of experience in KYC, AML, Financial Crime Compliance, Business Analysis, or Regulatory Transformation.

What you'll do

• Proven expertise in gathering, analyzing, and translating business, operational, and regulatory requirements into process flows, functional specifications, user stories
• Act as the primary liaison between Financial Crime Compliance, Operations, Product, and Technology teams to define and deliver strategic KYC transformation initiatives
• Partner and collaborate with Product Managers and AI teams to identify, prioritize, and define Agentic AI use cases across the KYC lifecycle
• Support the design of AI-enabled capabilities, including document intelligence, data collection, risk assessment, case summarization, workflow orchestration
• Conduct process assessments, identify automation opportunities, and define future-state operating models

What you need

• 12–22 years in operations
• KYC
• AML
• Business analysis
• LLMs
• Any graduate