Process Manager

About the role

We are seeking a Product Manager to own a product line from strategy through execution and into the market. This is a technical product built on contact center and customer experience infrastructure, so the role requires enough technical fluency to work credibly with engineering on scope, feasibility and tradeoffs.

What you'll do

• Own the strategy and roadmap for the product line, translating client needs and business priorities into a prioritized, sequenced plan
• Partner with engineering to translate business requirements into clear technical specifications, understanding at a working level how the underlying systems
• Develop the product's value proposition and structure it into a pricing and packaging model aligned with the outcomes delivered to clients
• Partner with engineering and delivery teams to plan and pace releases, balancing speed to market with quality and predictability
• Maintain a thorough understanding of the competitive landscape and apply that knowledge to product and pricing decisions

What you need

• 7–13 years in operations
• Customer service
• Product strategy
• Go-to-market
• MBA

Good to have

• PRD writing