Process Manager - Telecom : Networking

About the role

This role ensures the delivery of customer satisfaction targets and efficient telecom network processes by managing a team focused on post-sales operations. The individual drives SLA adherence, process compliance, and team performance, while fostering continuous improvement and handling complex customer issues.

What you'll do

• Oversee telecom network customer satisfaction management by monitoring SLA-driven workflows
• Guide the team in addressing complex service availability incidents by applying advanced troubleshooting techniques and leveraging solution mindset methodologies
• Manage process compliance and regulatory controls in telecom network operations
• Facilitate regular team reviews, provide coaching on telecom process best practices, and promote upskilling through targeted training aligned with organizational goals
• Collaborate with sales, solutions architecture, and IT teams to ensure seamless order delivery, proactively identify process bottlenecks

What you need

• Telecom
• Networking
• Reporting
• Process improvement
• Data analysis
• Any graduate

Good to have

• Process management
• ITIL