CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
About the roleWe are hiring an experienced Process Trainer – Voice in Kolkata to design, deliver and continuously improve training for international voice customer-care operations (inbound, outbound or blended). You will run new-hire training, cross-skilling, refresher learning, nesting support and targeted coaching.
What you'll do
- Run new-hire training, cross-skilling, refresher learning, nesting support and targeted coaching
What you need
- CRM
- Voice process
- Customer service
- Lesson planning
- SOP writing
- Learning and development
- Any graduate
Good to have
- Curriculum development
- Six Sigma
What you get
- Up to ₹9 L a year
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