Process Trainer (PCC) Voice Trainer

About the role

We are seeking a highly motivated and experienced Training Specialist to join our team as a Claims Administration Trainer. In this role, your focus will be on equipping our team members with the necessary expertise to effectively handle claims processing, customer inquiries, and ensure compliance with company policies and industry regulations.

What you'll do

• Collaborate with the Claims Administration management team to identify training needs and develop effective training strategies
• Conduct onboarding training for new hires and ensure a smooth integration into the department's workflows and processes
• Provide ongoing training and continuous education for existing claims administration staff to improve their skills, productivity, and overall performance
• Develop and deliver training sessions through various methods, including classroom-style instruction, webinars, workshops, and one-on-one coaching
• Monitor and evaluate the effectiveness of training programs, gathering feedback from trainees and supervisors to identify areas for improvement

What you need

• 3–6 years in customer support & success
• Curriculum development
• Communication
• Claims processing
• Any graduate