Product & Learner Support Specialist

About the role

Product and Learner Support Specialist supports the delivery of high-quality client learning experiences by configuring and managing learning products and programs. This role also provides Tier 1 technical support, training, documentation, and quality control. The position will require close collaboration with cross-functional teams to meet client needs.

What you'll do

• Provide support to client teams in delivery of first-class learning experiences for clients, including, but not limited to, learning portal set-up and configuration
• Become an expert in the workings and use of our program delivery platform
• Coordinate with other HBP colleagues (e.g., Client Success, Technical Support, etc.) to execute on client portal needs and deliverables
• Confer with team members and other HBP colleagues on developing portal building processes, best practices, documentation, and supporting materials
• Aim to continually improve team processes and procedures; follow and reinforce accepted processes

What you need

• 3–5 yrs of experience
• CRM
• Zendesk
• MS Office
• Sales
• Salesforce
• Splunk
• Any graduate

Good to have

• HTML