Product Designer (UI/UX)

About the role

Helpshift is looking for a Product Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas.

What you'll do

• Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI
• Translate business and product goals into clear, actionable design direction and thoughtful user experiences
• Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent
• Lead problem framing, ideation, and concept development to simplify complex workflows
• Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions

What you need

• 4–7 yrs of experience
• Figma
• Interaction design
• User research
• Prototyping
• Wireframing
• Accessibility
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Design systems
• Usability testing