Product Manager/ Product Lead

About the role

A slice of the CX process landscape — for example Lifecycle Management, Sales, Service, Marketing, or Collections — with end-to-end product ownership Product vision, strategy, and roadmap for your assigned domain Customer and user discovery — understanding how the process actually works, where friction exists, and which problems are worth solving

What you'll do

• Talk to internal stakeholders, domain SMEs, clients, and where possible end users to understand real workflow pain, not just process documentation
• Decompose broad CX processes into specific problems, user journeys, jobs to be done, and AI-agent opportunities
• Write product requirements, user stories, functional requirements, and acceptance criteria clear enough for the engineering team to build against
• Define MVP scope and make trade-offs when engineering capacity is constrained
• Sit in sprint planning, backlog refinement, reviews, and demos with engineering as the domain's product voice - prioritize, unblock, and push back on scope creep

What you need

• User flows
• Product strategy
• Agile
• CRM
• Any graduate