Product Manager

About the role

We’re looking for a hands-on Product Manager to build voice AI agents for field service businesses. These agents need to do more than hold a conversation. They need to understand customer needs, take the right actions and complete tasks reliably over the phone. You’ll own inbound and outbound calling experiences, working closely with customers, engineering and design from discovery through launch and ongoing improvement.

What you'll do

• Customer discovery and product direction: understand how businesses handle calls, identify opportunities and prioritise the workflows that deliver the most value
• Validate changes before rollout and monitor performance after launch
• Own inbound and outbound calling experiences, working closely with customers, engineering and design from discovery through launch and ongoing improvement

What you need

• 5–9 yrs of experience
• LLMs
• Test cases
• Any graduate