Product Operations Associate

About the role

We are looking for a Product Ops Associate to support the end to end implementation of MCC program launches and operations. The ideal candidates will set up program replications, keep our reporting and data pipelines reliable and be the connective tissue between medical, film, translation, engineering and state program delivery (PD) teams.

What you'll do

• Replication launches & platform setup
• Own end to end setup of new program launches across our messaging and IVR stack such as RapidPro, Turn, Exotel, Motor Admin and our internal Orchestrator
• Validate and consolidate requirements from medical, film and translation teams before setup; manage template approvals and campaign creation
• Set up project specific journey logic (e.g., conditional acknowledgments, response handling) based on program requirements
• Ensure every launch is delivered on time, thoroughly tested and fully functional before going live

What you need

• 1–3 yrs of experience
• PRD writing
• ETL
• Any graduate

Good to have

• Figma