Product Owner, Workday HELP (Case & Knowledge Management)

About the role

To bring HELP to life, hands on. Early access to evaluating Workday’s AI roadmap, with real influence on what we adopt A role built around experimentation, not maintenance Opportunity to grow into broader People Technology and AI-in-HR leadership as our platform scope expands

What you'll do

• Own and implement Workday HELP
• Lead end-to-end implementation of Case Management: case categories, case types, routing, SLAs, escalation paths, security, and integrations
• Build and run Knowledge Management: article structure, authoring and approval workflows, audience targeting, and content lifecycle
• Own the HELP product roadmap, backlog, and release readiness, including triaging each Workday bi-annual release for what matters to us
• Experiment with what’s next

What you need

• Workday
• Roadmapping
• Test cases
• Any graduate