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Product Solution Engineer

Juspay·Mumbai

Pay not stated1–4 yrsFull-time
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About the role

You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day.

What you'll do

  • Take ownership of customer issues and requests through to resolution
  • Research, diagnose and troubleshoot issues following SLAs
  • Guide non-technical users through the issue resolution process
  • Product integration support for merchants
  • Collect and document information about users problems for future references

What you need

  • 1–4 yrs of experience
  • SQL
  • B.Tech or B.E.

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