Product Specialist

About the role

This is a multifaceted role that blends Product Support , Cyber Threat Takedown Operations , and Security Event Analysis . You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.

What you'll do

• Serve as the first point of contact for customer issues via email, chat, or phone
• Troubleshoot and resolve basic technical issues using documentation and internal tools
• Record and track support issues in our ticketing system with clarity and precision
• Collaborate with engineering and security teams to escalate unresolved issues
• Contribute to user guides and help documentation for common support queries

What you need

• 1–2 yrs of experience
• SIEM
• Incident response
• Ticketing tools
• JIRA
• Freshdesk
• Zendesk
• Any graduate

Good to have

• Cloud security
• CEH
• Python
• Bash
• SOP writing
• Prompt engineering