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Product Support Associate - L2

WATI.io·Bengaluru

Pay not stated4–7 yrsFull-time
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About the role

A Level 2 Product Support Engineer - Level 2 is crucial in providing advanced technical assistance to customers or internal teams beyond what Level 1 support can handle. They are responsible for troubleshooting complex technical issues, resolving problems, and ensuring high customer satisfaction. This role follows rotational shifts across APAC (6 AM–3 PM IST), General (9 AM–6 PM / 10 AM–7 PM IST), and EMEA (1 PM–9 PM / 2 PM–10 PM IST).

What you'll do

  • Responsible for troubleshooting complex technical issues, resolving problems, and ensuring high customer satisfaction

What you need

  • 4–7 yrs of experience
  • Troubleshooting
  • Ticketing tools
  • MongoDB
  • Zendesk
  • Freshdesk
  • B.Sc or B.Tech or B.E. or BCA

Good to have

  • ITIL

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