Product Support Engineer (AI Platform)

About the role

The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.

What you'll do

• Participate in the software development lifecycle to learn the new system/feature
• Responsible for resolving the ticket queue through Zendesk
• Coordinating and leading troubleshooting through incident management
• Creating documents and maintaining our internal knowledge base
• Improving our internal processes between teams and support

What you need

• 5–6 yrs of experience
• Troubleshooting
• Zendesk
• Java
• HTML
• SQL
• Postman
• Any graduate

Good to have

• Datadog
• JavaScript
• Salesforce