Product Support Engineer

About the role

As an IT Support Engineer, you will be part of F&A domain, supporting Treasury Management System application. In this role, you will collaborate with Business users, Vendors and other IT Stakeholders to support and maintain the effective and efficient functioning of global application and its users.

What you'll do

• Provide technical support to end users
• Master data maintenance (bank account management, interfaces, statements etc.)
• Creation and maintenance of AD groups
• Manage day-to day delivery, maintenance and troubleshooting of TMS systems, operations and services in scope Manage security for TMS files and folders
• Analyse the trends associated with incidents and change requests and report potential areas of improvement or risk to TMS Program Manager IT Security

What you need

• 3–6 yrs of experience
• ITIL
• Lean
• Troubleshooting
• Treasury
• MBA

Good to have

• ERP
• SQL
• REST APIs