Product Support Engineer II

eClinical Solutions·Bengaluru

Pay not stated2–5 yrsFull-time

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About the role

The Product Support Engineer II a key member of the support team providing first level assistance to eClinical Solutions’ elluminate® clients. The primary responsibility of this role is to provide support to end-users by identifying, researching, and resolving problems and issues.

What you'll do

Respond to incoming support tickets and emails in an effective and efficient manner
Identify, troubleshoot, and resolve all client problems, questions, and concerns within defined service level agreements (SLAs)
Coordinate and manage new software upgrade rollout plans
Train and Mentor, the Product support engineer 1
Provide instruction to users on new product features