Product Support Engineer III

About the role

We are looking for an experienced Mobile Product Support Engineer to join our Global Technical Support organization. This role is ideal for a technical leader who thrives on solving highly complex mobile-related issues, with a strong focus on customer impact, operational workflows, and regulatory considerations.

What you'll do

• Act as primary L3/PSE owner for high‑impact and ambiguous mobile issues (Driver, Fleet, routing and dispatch flows; Asset Maintenance, Connected Workflows
• Lead structured, hypothesis‑driven investigations : define the problem, build reproducible cases, analyze logs and telemetry
• Partner closely with engineering teams (Mobile Experience, Driver Management, Routing & Dispatch, Connected Workflows, Asset Maintenance, Compliance
• Craft clear business impact assessments and timelines
• Provide concise, periodic updates to Support, CSMs, Sales, and Product

What you need

• 8–14 yrs of experience
• Troubleshooting
• iOS
• Root cause analysis
• JIRA
• Incident response
• SQL
• Any graduate

Good to have

• Android
• Databricks
• Python
• Tableau