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Product Support Engineer

Mitsogo·Chennai

Pay not stated3–5 yrsFull-time
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About the role

We are seeking a proactive and technically skilled Product Support Engineer to serve as the primary point of contact for our global enterprise B2B customers using the Hexnode Unified Endpoint Management (UEM) platform. In this role, you will diagnose, troubleshoot, and resolve L1 endpoint management issues across multi-OS environments, ensure SLA adherence, and deliver exceptional support experiences.

What you'll do

  • Endpoint & Enrollment Troubleshooting: Triage and resolve device enrollment failures, policy deployment conflicts, compliance checks
  • Identity & Enterprise Integration: Assist customers with enterprise platform integrations, including directory services (Active Directory

What you need

  • 3–5 yrs of experience
  • Active Directory
  • Networking
  • Troubleshooting
  • Intune
  • VMware
  • TCP/IP
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • CCNA
  • ServiceNow
  • JIRA
  • Zendesk
  • Freshdesk
  • Firewalls

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