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Product Support Engineer

Necsws·Mumbai

Pay not stated0–5 yrsFull-time
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About the role

Product Support Engineer at Necsws. Investigating, triaging, and resolving incidents, taking ownership through to closure.

What you'll do

  • Investigating, triaging, and resolving incidents, taking ownership through to closure
  • Providing technical support directly to customers
  • Liaising with NEC development teams and 3rd‑party suppliers where required
  • Working with NEC Client Services Managers (CSMs) to ensure clear communication, professional service delivery, and alignment with expectations
  • Following Problem Management and Change Management processes when investigating issues or completing actions assigned to the consultant

What you need

  • 0–5 yrs of experience
  • ITIL
  • Windows
  • Troubleshooting
  • Any graduate

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