Product Support Engineer

About the role

Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools.

What you'll do

• Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
• Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed
• Help create internal documentation, FAQs, and knowledge base articles
• Act as a customer advocate by delivering feedback to product and engineering

What you need

• 2–5 yrs of experience
• Troubleshooting
• REST APIs
• SQL
• Postman
• Customer success
• Any graduate

Good to have

• iOS
• Android