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Product Support Intern

WATI.io·Bengaluru

Pay not statedInternshipInternship
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About the role

We are looking for a Support Intern to join our Customer Support team and gain hands-on experience in supporting a fast-growing SaaS product. This role is ideal for someone who wants to build a career in customer support, customer success, or SaaS operations.

What you'll do

  • Respond to customer queries via tickets and live chat under guidance
  • Understand customer issues and provide accurate, timely resolutions
  • Escalate bugs and complex issues to internal teams with proper documentation
  • Learn and follow SLAs, response time, and quality standards
  • Update internal knowledge base and FAQs

What you need

  • Customer success
  • SQL
  • HTML
  • Zendesk
  • Freshdesk
  • Troubleshooting
  • Any graduate

Good to have

  • Chat support
  • CRM
  • Root cause analysis

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