- Can I apply
- Open to any education · 3–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · 6 days ago
- How to apply
- On FIS' site: account needed, ~10–15 min
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About the role
We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
What you'll do
- Ensure timely resolution or escalation within SLA
- This includes creating a positive customer support experience and building strong relationships through understanding the problem
- Liaise with development team to get the fix for critical issues in timely manner
- Provide level 1 Support: Both email and telephonic. Mailbox management, Ticket logging, Assignment, Update and validation
What you need
- 1–3 years in it support & networking
- ITIL
- Capital markets
- Python
- SQL
- Perl
- Any graduate
Good to have
- Linux
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- Can I apply
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- Pay
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- Source
- From the company's careers page · 1 week ago
- How to apply
- On FIS' site: account needed, ~10–15 min