Production/Application Support Engineer – Capital Markets (Securities Finance)

About the role

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. FIS® Securities Finance Suite provides a holistic set of products and services that addresses the needs of the financing market.

What you'll do

• Troubleshoot problems with malfunctioning software applications and recommends corrective action Respond to customer product inquiries via telephone or in written…
• Document customer information and recurring technical issues to support product quality programs and product development Recreate and resolve client issues in test…
• Works closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues

What you need

• 5–7 yrs of experience
• Capital markets
• Linux
• Windows
• Troubleshooting
• SQL
• C++
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Business analysis
• Java
• Root cause analysis
• Shell scripting
• Python