Product Support Specialist (12 month contract)

About the role

This role is for maternity cover and we are looking for people who are either available immediately, or can join us before the end of October for a 12 month period. 🩺OK, that’s me, but who are DrDoctor? Take a look at our careers page or our website to find out a bit more about our mission, vision, and impact!

What you'll do

• Be a detail oriented person who takes pride in providing high quality customer service
• Be a natural problem solver with an inquisitive and analytical nature
• Have excellent written and spoken English
• Stay up-to-date with the latest technologies, industry trends, and best practices related to customer support and technical troubleshooting
• Be driven to hit support related KPI’s whilst using data to draw important product insights

What you need

• 1–3 yrs of experience
• Ticketing tools
• Troubleshooting
• Zendesk
• Chat support
• Any graduate

Good to have

• JIRA
• HubSpot
• Freshdesk

What you get

• ₹6 L–₹7 L a year