Product Support Specialist

About the role

Product Support Specialist at WIN Home Inspection. Develop deep product and business knowledge to become a Subject Matter Expert across WIN's cloud-based applications, websites, and internal platforms.

What you'll do

• Support users by understanding their needs, answering product questions, explaining features, and helping them effectively navigate and utilize applications
• Troubleshoot product and application issues, identify root causes, and provide timely and practical resolutions
• Configure cloud-based applications and product settings based on user and business requirements
• Manage and prioritize requests through the ticketing system, ensuring timely follow-up, accurate resolution, and a positive user experience
• Use AI and modern productivity tools to accelerate issue research, summarize information, troubleshoot efficiently, and improve the quality and speed of support

What you need

• 2–5 yrs of experience
• Troubleshooting
• CRM
• Ticketing tools
• Any graduate