Product Support Specialist

About the role

As a Product Support Specialist , you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools. This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.

What you'll do

• Deliver timely, empathetic, and effective support to customers via chat, email, and community channels
• Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions
• Create and maintain documentation: FAQs, knowledge base articles, and best practice guides
• Proactively identify trends in customer feedback and share insights with the product team
• Act as the customer’s voice internally, helping shape a better product experience

What you need

• 1–3 yrs of experience
• Troubleshooting
• SEO
• Customer success
• Zendesk
• Freshdesk
• Any graduate