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Production Specialist L1

Wipro·Kolkata

Pay not stated1–3 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

What you'll do

  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Execute master data transactions (Creation/ deletion/description change change, data management & enrichment, Consolidation)
  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

What you need

  • 1–3 yrs of experience
  • Procurement
  • SAP
  • MS Office
  • Troubleshooting
  • Informatica
  • Any graduate

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