Production Support Analyst

About the role

In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests.

What you'll do

• Provide end-to-end production support for business applications
• Monitor daily batch jobs and ensure successful completion
• Investigate and resolve application and system issues within defined SLAs
• Handle P1/P2 incidents and drive timely resolution
• Perform root cause analysis and implement preventive measures

What you need

• 1.5–3.5 yrs of experience
• Troubleshooting
• Windows Server
• AWS
• Python
• PowerShell
• SQL
• Any graduate

Good to have

• Linux
• ITIL
• ServiceNow
• JIRA
• Confluence
• Informatica