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Production Support Analyst

Citi·Gurugram

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Client data and reporting platforms — real-time and end-of-day data delivery, client reporting, and operational oversight tools Client-facing digital experience — platforms delivering data, reporting, and instructions to institutional clients via Citi's digital channels Entitlements and data access management — infrastructure governing client and user access to data services

What you'll do

  • Perform start-of-day checks, continuous platform monitoring, and structured regional handovers to ensure seamless 24×6 coverage
  • Manage and resolve user and client-reported incidents via ServiceNow, maintaining SLA adherence and clear communication throughout the incident lifecycle

What you need

  • ServiceNow
  • Any graduate

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