Production Support Analyst Senior

About the role

We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? A switch is a computer system which facilitates the transfer of electronic messages between terminal devices and appropriate network applications.

What you'll do

• Diagnose, analyze, and resolve technical issues related to the banking system
• Provide L2 support by investigating application errors, database issues, and system performance problems
• Collaborate with L3 support teams to ensure proper issue escalation and resolution
• Monitor application performance, system logs, and system memory alerts to identify potential issues
• Perform routine maintenance, DR DRILL, and apply patches or updates as needed

What you need

• 6–11 yrs of experience
• Linux
• Windows Server
• ITIL
• SQL
• Troubleshooting
• B.Tech or B.E. or B.Sc or BCA