Production Support Engineer

About the role

C Connecting clients to markets – and talent to opportunity. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies. We are seeking an experienced and skilled Production Support Engineer to join our dynamic team to support mission critical Payment Applications.

What you'll do

• Monitor and maintain production systems to ensure high availability and performance
• Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs
• Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence
• Providing advanced troubleshooting and resolution
• Develop and implement automation scripts to streamline incident resolution and system monitoring

What you need

• 5–7 yrs of experience
• ITIL
• Troubleshooting
• .NET
• MongoDB
• SQL
• Java
• Any graduate

Good to have

• Python
• PowerShell
• Azure
• Root cause analysis
• Cloud security