Production Support - Engineering

About the role

Raise is built on this core philosophy, we will bring exceptionally great products, awesome user experience and best-in-class customer service to our users. We started with our first consumer product, Dhan, an investment and trading platform launched in November 2021. Today, Dhan ranks #8 amongst stock brokers in India and continues to be one of the fastest-growing platforms in the investment and trading ecosystem.

What you'll do

• Need to monitor/resolve system errors and disruptions. Also manage document resolution wherever required. Manage incident and liaison with upstream data providers to…
• Respond and solve inquiries and operations requested by users. You should document, review, handle resolution steps for support scenarios
• Prepare and present stability reports and presentations
• As a part of the production support team, you will need to analyze alert and stability trends and give recommendations to the management
• Automate the processes with respect to resolution of common problems, routine investigations and user requests with the help of scripts or available programming platforms

What you need

• 3–5 years in it support & networking
• Linux
• SQL
• MongoDB
• PostgreSQL
• SQL Server
• Capital markets
• B.Sc or B.Tech or B.E. or BCA

Good to have

• System design

What you get